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Introduction
At Solor Solutions, we are committed to providing exceptional support services to social care organisations. If you need to cancel or experience any issues with our services, this refund policy outlines how we handle these situations.
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Refund Eligibility
Refunds may be applicable under the following conditions:
Cancellation by Client:
- More than 30 Days Prior to the Start Date: Clients are eligible for a full refund of any advance payments made if cancellation occurs more than 30 days before the agreed start date of the services.
- Within 30 Days of the Start Date: If the client cancels the engagement within 30 days but more than 7 days before the start date, they will receive a 50% refund of any advance payments made. This policy accounts for the administrative and planning costs incurred by Solor Solutions.
- Within 7 Days of the Start Date: No refund will be available.
- Cancellation After Work Commencement: If cancellation occurs after the start of work, the client will be responsible for payment for services rendered up to the date of cancellation, and no additional refund will be issued.
Service Issues:
If our services do not meet the agreed standards or are deemed unsatisfactory, clients must notify Solor Solutions within 7 days of service delivery. We will work diligently to resolve any issues, and if a satisfactory resolution is not achieved, we may offer a partial refund based on the nature of the issue and the services provided.
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Refund Process
To request a refund, please follow these steps:
- Submit a Request: Send an email to admin@solorr.com with your refund request. Include details such as the service provided, the reason for the refund request, and any supporting documentation.
- Review and Resolution: We will review your request and respond within 14 business days. If applicable, we will discuss the resolution with you and process the refund accordingly.
- Refund Issuance: Approved refunds will be issued to the original payment method within 14 business days from the date of approval.
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Non-Refundable Items
Certain items and services are non-refundable, including:
- Costs associated with non-refundable third-party services or products.
- Deposits for bespoke or highly customised projects that are non-cancellable or non-returnable.
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Changes to the Refund Policy
Solor Solutions reserves the right to modify this refund policy at any time. Any changes will be communicated to clients via email or through our website. Continued use of our services after such changes constitutes acceptance of the updated policy.
